Suomen Keskusvaraamo Oy (“Service Provider”) is responsible for the operational activities of the Kalajoki Booking Centre. The Service Provider complies with these terms and conditions in its Booking Centre services. These terms and conditions become binding on both parties once the customer completes a booking.
**BOOKING AND TERMS OF PAYMENT**
• The person who makes the booking must be at least 18 years of age and assume responsibility for all members of their party.
• For unaccompanied minors, a written commitment from the guardian is required, which must be provided to the Service Provider at least 14 days before the start of the accommodation.
• The customer will be required to present an identity card and payment receipt when collecting keys.
• The passenger registration form must be completed before arrival, at check‑in or at the latest during the stay and returned signed to the Booking Centre.
• After making the reservation, the customer must pay an advance payment equal to 30% of the total service price, as well as a booking fee of €20.
* If the reservation is made less than 30 days before the date of the service, no separate advance payment will be charged. Instead, the full price of the service and the booking fee must be paid immediately in accordance with the instructions provided.
• In connection with the invoice, the customer will receive a description of the property, as well as the instructions on how to obtain keys.
For online bookings, the booking confirmation and any final invoice will be sent to the email address provided by the customer at the time of booking immediately after the reservation has been made.
At online bookings the customer must pay at least a prepayment (30% of the accommodation rental price) or the full amount as well as a €20 booking fee, at the time of booking. Accepted payment methods are online banking, credit card (Visa and Mastercard), MobilePay, ApplePay, GooglePay, Klarna, OP-Siirto, OP-Luotto, OP-Lasku, OP-Tililuotto and Walley.
If the online booking is made later than six (6) weeks before the start of the stay, no separate prepayment is charged; instead, the full amount must be paid at the time of booking. After completing the payment, the customer must return from the payment service, back to the booking system for the booking to be confirmed.
If the customer does not return to the booking confirmation page, the booking will not be created, and the system will not send an email confirmation. The Booking Centre is not responsible for an unsuccessful booking; the customer must promptly contact Kalajoki Booking Centre`s customer service.
**CANCELLATION**
• An unpaid booking will not be considered a cancellation. Cancellations must be made directly to the Service Provider.
• If the customer must cancel their booking, the customer must immediately notify the Service Provider of the cancellation.
• Cancellations must always be made in writing or in another appropriate manner to the address provided by the Service Provider.
1. If the customer cancels the booking more than 30 days before the start of the service, the advance payment will be refunded to the customer: except for a €30 cancellation fee and a €20 booking fee.
2. If the cancellation is made later than 30 before the start of the service or the customer fails to notify the Service Provider of the cancellation, the Service Provider has the right to charge the full price of the service.
• In the event of a sudden illness, a death in the family, or any other exceptional circumstance that prevents travel, the customer must ensure that their travel and accident insurance covers the costs of the reservation if the situation requires cancelling it.
• If the cancellation takes place after the rental period of the accommodation has already begun, the full price of the service will not be refunded.
**SERVICE PROVIDER’S RIGHT TO CANCEL A BOOKING**
• The Service Provider may cancel a booking in the event of a force majeure.
The Service Provider must immediately notify the customer of such an event.
In such a case, the customer is entitled to a full refund of services paid.
Any costs incurred by the customer as a result of a force majeure event will not be reimbursed.
• The Service Provider has the right to cancel a booking if the customer fails to make the payment by the due date.
• If the booked holiday apartment is left out of the service provider’s agency, e.g. due to the sale of the apartment, the service provider has the right to offer another similar destination instead or refund the payment in full to the customer.
**STAYING AT THE HOLIDAY DESTINATION**
• The accommodation is available at 4 p.m. on the day of arrival and check-out is at 12 a.m. on departure day.
• The customer can collect the key to the apartment according to the instructions sent in advance.
• The apartment is equipped with furniture, tableware and bedding (duvets and pillows).
• The apartment is equipped with dishwashing liquid, two rolls of toilet paper, and sauna linens. Kitchen towels, baking paper and hand towels are not included in the price.
• The price does not include bed linens.
The customer can rent linen sets (incl. fitted sheet, duvet cover, pillowcase, and face and bath towel) from the Service Provider in connection with the booking (price: €17 per person for delivered linens or €22 per person for ready-made beds) or bring their own.
• If the customer has not used any bed linens, they will be charged the actual costs of laundering the duvets, pillows and mattresses (minimum charge €60).
• The customer is responsible for cleaning the apartment during the rental period and before departure. Cleaning instructions can be found at: https://kalajokikeskusvaraamo.fi/en/holiday-info/ The apartment must be left in the same condition as it was upon arrival.
• The customer can order a final cleaning in advance with extra fee of €75-200 per property, depending on the property floor area. Even if the customer has ordered a final cleaning, the apartment must be left in a proper condition after normal living.
• The Service Provider has the right to charge a double cleaning fee for an uncleaned or inadequately cleaned apartment.
• The Service Provider is not responsible for any items left at the apartment.
• If the customer loses the apartments key during the stay, he is obliged to fully compensate for the indirect and direct costs caused by changing the locks.
• If the customer leaves the key inside the holiday destination and must call a maintenance man to open the door during his stay, he is obliged to compensate the representative of the maintenance company in the amount of €50 as a door opening fee.
• If the customer leaves the apartment without closing/unlocking the doors or windows, the customer is liable for compensation for all possible damage to the property (e.g. frozen pipes, water damage, vandalism)
• Burning outdoor fires on terraces and porches is strictly prohibited due to fire safety
• Extinguish the grill carefully (for example with water). It is good to collect the ash in a non-combustible metal container with a lid, away from the outer wall of the building and other flammable materials (it can take several days for the embers to cool down under seemingly harmless ash).
**NUMBER OF GUESTS**
• The apartment must not be occupied by more people than the number of beds stated in the property description.
• Setting up a tent or parking a caravan or motor home on the property grounds is prohibited without permission.
**COMPLAINTS**
• The customer must immediately notify the Service Provider of any defects concerning the service or the apartment. This ensures that the defects can be repaired or compensated for as far as possible during the stay.
• If the customer fails to notify the Service Provider of the defects during the rental period, the customer will forfeit any right to a refund or compensation.
• If the issue cannot be resolved during the rental period, the customer may send a written complaint to the Service Provider within one week of the end of the rental period.
**DISTURBANCES AND INTERRUPTIONS**
• The Service Provider has the right to terminate the rental agreement with immediate effect if the customer does not, despite a warning, stop causing disturbance to the residents of the property or adjacent premises or otherwise violates the agreed housing rules.
The customer is liable for any costs resulting from the violation of such rules (e.g. security company expenses).
• The Service Provider will not be liable for any damage or expenses that may be caused to the customer by natural conditions, insects, ants, sudden weather changes, construction work in adjacent plots, or changes to the facilities or other changes made by the owner without the Service Provider’s knowledge, or problems caused by a third party (e.g. interruptions in water supply, electricity or TV network).
• In the event of disturbances caused by neighbors, the customer is obliged to contact the service provider during the office’s opening hours, or contact to the janitor or the general emergency number outside the opening hours.
**DAMAGES**
• The Service Provider will not be liable for any damage caused by a force majeure event or any other unforeseeable reason, which the Service Provider could not have prevented by the exercise of reasonable diligence.
• The Service Provider must immediately notify the customer of a force majeure event and make every effort to minimise the damage to the customer.
• The customer must comply with the instructions and regulations issued by the Service Provider concerning the use of the service. The customer is responsible for any damages they cause to the supplier or third parties.
• The customer is responsible for ensuring that they possess the valid documentation required for using the service.
• If the customer does not use all the agreed services, or only uses part of them, the customer is not entitled to a price reduction or refund.
• The customer is liable for any damage they cause to the property or its contents. The damages must be paid directly to the property owner through the Service Provider.
**SMOKING AND PETS**
• Smoking is only permitted in the designated smoking area outside the building.
• Pets are not allowed unless otherwise indicated.
Guests with pets will be charged an additional cleaning fee of 35 EUR.
• The Service Provider is not responsible for any allergic reactions or other problems caused by unauthorised smoking or animal dust.
**OUTDOOR POOLS AND ELECTRIC VEHICLE CHARGING ARE PROHIBITED**
• Due to the heavy consumption of water and firewood, all kinds of
outdoor hot tubs and swimming pools are prohibited at the holiday home premises.
They also cause disturbance to neighbours and draining the water causes erosion and slippery surfaces. If the holiday home is equipped with an outdoor hot tub, this must be indicated in the property description. In such case, the utility fee will either be included in the rent or charged separately.
• Unauthorised use of an outdoor hot tub or swimming pool will result in a fine of €500.
• Charging electric cars from the apartment’s household electricity supply is prohibited. Designated charging stations are available in the area for charging electric vehicles, unless a charging point is specifically mentioned in the property description.
The Kalajoki Booking Centre is not responsible for printing errors or any changes made after printing. The Kalajoki Booking Centre reserves the right to make changes to the prices.
Copyright © KALAJOKI BOOKING CENTRE
Additional terms for online payment
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