I`m under 21 yrs when making the reservation but will turn 21 yrs before accommodating. Am I able to make reservation?

The person who makes the booking must be at least 21 years of age already when making reservation.

While making the reservation/ payment interrupted and the apartment seems to be booked now at online shop. Did my reservation still went through?

The apartment will stay ”locked” for about 30 minutes after interrupting the reservation. After 30 minutes you can try to make the reservation again via online or please contact our office.

Why I can`t book accommodation for the next night?

There is an automatic delay on bookings because of payment transfers. You are able to make reservation on-line starting after 2 next nights. You can call and book accommodation for the next night from our office +358 8 4694 449.

Am I able to bring a pet, extra mattress, or bathing tube to the apartment?

– You are able to take a pet along if it`s permitted in the destination. Pet fee will be charged once regardless how many pets you have with you.
– You are not able to add beds independently into apartment. The apartment must not be occupied by more people than the number of beds stated in the property description.
– Due to the heavy consumption of water and firewood, all kinds of outdoor hot tubs and swimming pools are prohibited at the holiday home premises.

When will be my reservations due date?

After booking, the customer must make an advance payment. The advance payment is 30% of the total price of the service. The advance payment is due right away when making the reservation and at the latest 14 days after booking. Final invoice is due about 28 days before accommodating.

Until when I can cancel the reservation free of charge?

If you cancel the reservation before paying the advance payment, cancellation is free of charge. If you cancel the booking more than 28 days before the start of the service, the advance payment will be refunded to the customer (except for a 20 EUR cancellation fee and a 16 EUR booking fee).

I haven`t received invoice of my reservation!

– If online booking will be paid in its entirety, there will be no separately confirmation / invoice copy sent to email; booking will come into effect as soon as payment has been done.
– If payment will be paid in two parts (advance and final payment), will invoices be sent attached into given email.
– Please check your e-mail address is written correctly.
– Please check your e-mail inbox space
– Please check your junk mail

I paid reservation / part of reservation twice

Please contact our office by phone or e-mail, we can settle the payment`s refund or return.

From where do I pick up the key?

Our office is located at Jukupolku 5 (next to Santa`s Resort & Spa Hotel Sani) Outside opening hours key pick-up from Sandy Kelt Irish Pub (address Kalakuja 7) Pub`s parking sites are located between traffic circle and restaurant Steakhouse.

Apartment is unclean and there is something broken in the apartment when checking-in.

Please contact Kalajoki Booking Centre office immediately. Outside office hours please contact maintenance service.

I forgot to book linens and final cleaning beforehand.

Please contact Kalajoki Booking Centre.

Something is missing from the apartment..

Please check first the apartment`s equipment list from www.kalajokikeskusvaraamo.fi. If the equipment is not similar, please contact Kalajoki Booking Centre.

Internet connections at the apartments.

If there is a WLAN at the apartment, it is mentioned on the equipment`s list. Instructions and password will be found in holiday info file or from the bottom of the device.

Something went broken at the apartment during my stay.

Please contact Kalajoki Booking Centre office. Properties are individually owned. The customer is liable for any damage they cause to the property or its contents. The damages must be paid directly to the property owner through the service provider.

Neighbors are causing troubles..

There`s permanent residence nearby properties, silence is between 23-07. Please contact neighbor and/or call to police. Kalajoki Booking Centre has the right to terminate the rental agreement with immediate effect if the customer does not, despite a warning, stop causing disturbance to the residents of the property or adjacent premises or otherwise violates the agreed housing rules. The customer is liable for any costs resulting from the violation of such rules (e.g. security company expenses).

Where do I return the apartment`s key?

Key has to be returned into locked white key box in the front of Kalajoki Booking Centre Office.

Why did I receive cleaning invoice?

Properties will be checked after every resident. Cleaning invoice will be sent if cleaners need to tidy up partly or make the whole final cleaning after stay.

Lost & found items

Lost & found items from the properties will be stored for about 3 months. You are able to inquire items from our office tel. +358-8-4694 449.